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We recognise how important ┬áreducing approval times are for member satisfaction – after all, when you’ve made the decision to create a profile, or upload a video for example, you don’t want to hang around for it to go live.

Our dedicated Customer Care Team have been working incredibly hard to minimise these times and we’re delighted to share the current average timings with you:-

  • Photos: 2 hours
  • Icebreakers: 1 hour 30 minutes
  • Profiles: 2 hours
  • Private messages: 2 hours
  • Diary entries: 2 hours 30 minutes
  • Videos: 1 hour 30 minutes

No wonder that terminations in the past month were down by 9.9% on that of the previous month!